Shipping policy
www.dtfprintingnearme.ca
Shipping Policy
Effective date: May 12, 2025
1. Production time vs. shipping time
Your total delivery window is made up of two parts: production time and shipping time. These are separate and both contribute to when your order arrives.
Production time
Typically 2–5 business days after design approval and payment confirmation. Complex or large orders may take longer. You will be notified if your order requires additional production time.
Shipping time
Varies by destination and the shipping method selected at checkout. Estimates are provided by the carrier and are not guaranteed. See Section 3 for details.
2. Where we ship
We currently ship to all provinces and territories within Canada. At this time, we do not offer international shipping.
3. Shipping methods & estimated delivery
Available shipping options and rates are displayed at checkout based on your location and order size. Estimated transit times below are from ship date, not order date, and are provided by the carrier — they are not guaranteed.
Standard shipping
Canada Post / courier
Expedited shipping
Canada Post Expedited / courier
Express / priority shipping
Canada Post Xpresspost / courier
Local pickup
Available by arrangement
Remote areas (including Northern Canada) may experience longer transit times than estimated. Additional surcharges from the carrier may apply and will be reflected at checkout.
4. Shipping costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order and are displayed at checkout before you complete your purchase. All shipping costs are in Canadian dollars and include applicable taxes.
We may offer free shipping promotions from time to time. Any such promotions will be clearly communicated on our website and applied automatically at checkout where applicable.
5. Order tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive the confirmation.
If you have not received a shipping confirmation within your expected production window, please contact us and we will provide an update on your order status.
6. Incorrect shipping address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address before completing your order.
7. Lost, damaged, or stolen packages
Lost packages
If your tracking shows no movement for more than 5 business days, please contact us. We will open an investigation with the carrier on your behalf. Resolution timelines are determined by the carrier.
Damaged in transit
If your order arrives visibly damaged, take photos of the packaging and product immediately upon receipt and contact us within 48 hours of delivery. We will work with you and the carrier to resolve the issue.
Stolen / porch theft
Once the carrier confirms delivery to your address, we are not responsible for packages that are subsequently stolen. We recommend selecting a shipping option with signature confirmation if this is a concern.
8. Rush orders
If you have a deadline, please contact us before placing your order so we can confirm whether a rush turnaround is possible. Rush production may be available at an additional fee, subject to our current workload and capacity.
Selecting express shipping does not automatically shorten production time. Rush production and express shipping are two separate options that must each be arranged individually.
9. Questions about your shipment
If you have any questions about shipping, your order status, or a delivery issue, please reach out to us through the contact page at www.dtfprintingnearme.ca. Please have your order number ready when contacting us.